All returns must be claimed within 30 days. All returns must have prior approval and must be returned with a Return Material Authorization Number (RMA#). To receive an RMA #, please contact our Customer Service Department for authorization at 1-800-966-6020 or email us. Returns must be in new resalable condition and returned in their original packaging. A restocking fee of 25% may apply in most cases. Customers are responsible for damaged shipment claims. All claims should be filed as soon as possible with the related freight carrier. Custom orders and non-standard stock items cannot be returned. Items claimed to be defective will be determined at the discretion of Q Source and/or the original manufacturer upon physical receipt of the returned item(s). Necessary time will vary and be required to make a final determination and can therefore require three to six weeks in usual cases. Q Source will endeavor to make a final determination if the return is acceptable and subject to approval as soon as possible.
Regular orders can be returned within 15 days of receipt in their original packaging and must be in resalable condition. The customer is responsible for returning the item(s) pre-paid. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged and if the original packing is compromised. Credit refund will be processed upon approved acceptance of the returned merchandise. Special orders are non-returnable and thereby are not refundable.Please Note: While we do our best to ensure that all pricing, product information, and graphics are correct and updated in a timely manner, Q Source, Inc. is not responsible for typographical errors and prices are subject to change without notice.