Your Q Source experience is important to us.  We've gathered some of the questions we hear the most and provided clarity for you below, but if you do not see your question please contact us and one of our friendly service representatives will gladly reach out to assist you.

FAQ Quick Find


  1. Q. Will my items ship today?
     All orders received by 3:30 pm EST, with items in stock, usually ship the same day. Orders received after 3:30 pm EST, with items in stock, will ship no later than the next business day. We do not ship on weekends or legal holidays.
    Orders with items not in stock are usually processed within 24 hours. Our average shipping time is 3-5 business days, but each order can vary depending on the details of the order. Orders rarely take more than five business days to arrive unless there is an exception and/or if the chosen shipping method in relation to the F.O.B. point causes additional delivery time. In the event of a known and unusual exception, Q Source will endeavor to contact the customer to advise them of the expected delivery time.

  2. Q. Can I use my own shipping account instead of Q Source's?
    Yes we have provided an option during checkout to indicate the use of an alternate shipping account.  Select the Use My Account radio button, and provide the Carrier and the Account information in the form box supplied. Use my own shipping account

  3. Q. Can I estimate shipping prior to purchase?
    Yes, you can.  Put the item(s) in your cart.  Click on the View Cart button.  Once in your Shopping Cart at the bottom right is the Estimate Shipping section, enter the ship-to zip code and click the go button.   You will be provided with an estimate for each service.

  4. Q. How do you know if the item is in Stock?
    Q Source carries multiple product lines and each product line is unique in its fulfillment practices.  If we carry a product in-house and stock is available it will indicate In Stock. Ready to ship.  Other messages are avaialable and is located underneath the pricing. 
      In stock