FAQs

Your Q Source experience is important to us.  We've gathered some of the questions we hear the most and provided clarity for you below, but if you do not see your question please contact us and one of our friendly service representatives will gladly reach out to assist you.

General

1. Q. Can Anyone request an Account and shop at Q Source.com?
   A.  Yes we allow both individual consumer Accounts and Commercial Accounts on the Web.  Simply Create an account  and you'll receive a confirmation email from us and your account will be active.
   
   
2. Q. Does Q Source provide Net-xx Terms for businesses?
   A.  Yes. See the options available here. Need the credit application get it here.
   
   
3. Q Does Q Source have a CAGE number for Federal Customers to use?
   A. Yes. 9B9R8
   The Commercial and Government Entity Code, or CAGE Code, is a unique identifier assigned to suppliers to various government or defense agencies, as well as to government agencies themselves and various organizations. Q Source is also registered with SAM.gov
   Some other relevant data is:
   DUNS # 151248713
   Industry Code# 7389
   NAICS Code Per CCR:  423840
   SIC Code:  5085
   
   
4. Q. I do not see the product I need. Does that mean you do not carry it?
   A. Not necessarily.  If you do not see it online you can Request a Quote or give us a call (855) 945-0752
   
   
5. Q. When will my Credit Card be charged for my order?
   A.  Your Credit Card will be charged after the checkout process has been completed. The process is considered completed once we’ve confirmed the status of your card. This will protect you as the consumer to ensure the card has not been flagged for any recent fraudulent activity. The process will typically takes up to 48 hours to complete and will ensure a safe, secure transactions. 
   
   
6. Q. I am a purchasing Agent I need to get a Quotes Can I get one?
   A.  Yes. Q Source provides several methods by which to get a Quote:
• Send us an email
• Fill out a Quote form
• Browse our products normally and instead of Adding it to cart select Add to Quote.
  For more details on how to use the Quote Module check out our Blog on it
  

1. Q. Will my items ship today?
   A. All orders received by 3:30 pm EST, with items in stock, usually ship the same day. Orders received after 3:30 pm EST, with items in stock, will ship no later than the next business day. We do not ship on weekends or legal holidays.
   Orders with items not in stock are usually processed within 24 hours. Our average shipping time is 3-5 business days, but each order can vary depending on the details of the order. Orders rarely take more than five business days to arrive unless there is an exception and/or if the chosen shipping method in relation to the F.O.B. point causes additional delivery time. In the event of a known and unusual exception, Q Source will endeavor to contact the customer to advise them of the expected delivery time.
   
   
2. Q. Can I use my own shipping account instead of Q Source's?
   A. Yes we have provided an option during checkout to indicate the use of an alternate shipping account.  Select the Use My Account radio button, and provide the Carrier and the Account information in the form box supplied.
   
   
3. Q. Can I estimate shipping prior to purchase?
   A. Yes, you can.  Put the item(s) in your cart.  Click on the View Cart button.  Once in your Shopping Cart at the bottom right is the Estimate Shipping section, enter the ship-to zip code and click the go button.   You will be provided with an estimate for each service.
   
   
   
4. Q. How do you know if the item is in Stock?
   A. Q Source carries multiple product lines and each product line is unique in its fulfillment practices.  If we carry a product in-house and stock is available it will indicate In Stock. Ready to ship.  Other messages are avaialable and is located underneath the pricing. 
      

1. Q. Can I check out without an Account?
   A. Yes our site allows anonymous checkouts.  There are more benefits to having an account with us and it only take a few moments to setup.
   
   
2. Q. Can I return my Purchase?
   A. Yes, All returns must be claimed within 30 days. All returns must have prior approval and must be returned with a Return Material Authorization Number (RMA#). To receive an RMA #, please contact our Customer Service Department for authorization at 1-855-945-0670 or email us. Returns must be in new resalable condition and returned in their original packaging. A restocking fee of 25% may apply in most cases. Customers are responsible for damaged shipment claims.  More information >>
   
   
3. Q. What payment option do I have?
   A. We accept all major US credit cards online, and Terms.  Call for options on offline purchases 631-563-0600.
   
   
4. Q. Can I attach files t my order like a Purchase Order or my tax exempt forms?
   A.  Yes.  You can attach these forms to your order, but only if you have an account with us and you received the account approval email.  Then, On page 3 (URL ends with step2) of the check out process.  Click the checkbox for add attachments, the file selection will open and you can select a file to attach from your computer.  You may also send it separately to Qweb@qsource.com.  Still need help watch our video.
   
   

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